Back to all articles



We guarantee outstanding quality and taste. If for any reason you’re not satisfied with our product, please let us know why.

You must include:

  • A brief explanation of why you were dissatisfied
  • Your original receipt with the price circled
  • The “BEST IF USED BY” date from the packaging
  • For wet foods, the UPC
  • For dry foods, the Weight Circle
  • Your name
  • Your street address (a PO Box will not be accepted)

Send within 60 days of the purchase date on your receipt to:

Pro Plan Satisfaction Guarantee Office of Consumer Affairs
P.O. Box 1326
Wilkes-Barre, PA 18703

Canadian Consumers:  Please keep bag/can for reference and call us at 1-800-268-5345